Privacy Policy

Effective Date: 21/05/2025

At Vaulted Collectables, your privacy matters. We’re committed to protecting the personal information you share with us and being fully transparent about how we collect, use, and store your data.

This Privacy Policy outlines how Vaulted Collectables (“we,” “our,” “us”) handles your personal data when you visit our website, place an order, or engage with us through any digital platform.

📋 What Information We Collect

When you use our site or services, we may collect the following:

Personal Information:

Full name

Email address

Shipping and billing address

Phone number

Payment details (processed securely via Stripe, PayPal, or other gateways – we never store full card details)

Order history and preferences

Automatically Collected Data:

IP address

Device type and browser

Pages visited and time spent on our website

Referral URLs (how you found us)

Cookies and analytics data (via Google Analytics, Facebook Pixel, etc.)

🔍 How We Use Your Information

We use your information to:

Process and ship orders

Send order confirmations and delivery updates

Improve website functionality and user experience

Personalise content and product recommendations

Run promotions or newsletters (only if you've opted in)

Prevent fraud or misuse of our services

Comply with legal and tax obligations

🛡️ Data Protection & Security

We use SSL encryption, secure third-party payment gateways, and industry best practices to ensure your data is protected.

We never sell or rent your personal information to third parties.

Your data is stored securely on trusted platforms such as:

Squarespace (our eCommerce platform)

Secure payment processors (Stripe, PayPal, etc.)

Email marketing services (e.g., Mailchimp, Klaviyo)

🍪 Cookies

Our website uses cookies to:

Remember your preferences

Track website usage

Improve marketing campaigns

You can disable cookies in your browser settings, but this may affect your browsing experience.

📤 Sharing Your Information

We only share your personal data with:

Delivery partners (e.g., Royal Mail, DPD) to fulfill your orders

Payment processors to manage secure transactions

Service providers for analytics and marketing (e.g., Google, Meta)

We do not share your data for advertising by third parties outside our own marketing ecosystem.

🧒 Children’s Privacy

Our site is not intended for users under 13. We do not knowingly collect personal information from children.

🌍 Your Rights

You have the right to:

Access the personal data we hold about you

Request corrections or updates

Request deletion (unless we are legally required to retain it)

Opt out of marketing emails at any time (via the unsubscribe link)

To make a request, contact us at: info@vaultedcollectables.com

🔁 Updates to This Policy

We may update this Privacy Policy to reflect changes in the law or our business practices. We’ll notify you of material changes via email or a notice on our website.

📞 Contact Us

If you have questions or concerns about your privacy, please reach out to:

📧 info@vaultedcollectables.com