Terms & Conditions

Last Updated: 21/05/2025

Welcome to Vaulted Collectables

These Terms and Conditions (“Terms”) govern your use of our website (www.vaultedcollectables.com), including all purchases made through our platform. By accessing, browsing, or purchasing from this site, you agree to be legally bound by the terms below. If you do not accept these terms, please refrain from using our services.

1. Company Information

Vaulted Collectables is a UK-based retailer of trading cards, collectibles, and related merchandise.

Company Name: PIK Consulting Ltd T/A Vaulted Collectables

Company No. 11117768

Address: 74 Carshalton Road, Norwich, Norfolk, NR1 3BB

Contact Email: info@vaultedcollectables.com

2. Products & Availability

All product descriptions, images, pricing, and availability are accurate to the best of our knowledge.

We reserve the right to correct errors, change pricing, and update stock availability at any time without prior notice.

Product packaging and design may vary slightly from images shown on the website.

3. Pre-Orders

Pre-orders are advance purchases for items not yet released. Estimated release and dispatch dates are provided on the product page.

Delays can occur due to distributor or manufacturer schedules — we will update you if release dates change.

If your order contains in-stock and pre-order items, the full order may be held until all items are ready. Contact us if you want to split the shipment.

4. Pricing & Payments

All prices are in GBP (£) and include VAT unless stated otherwise.

We accept payments via major credit/debit cards, PayPal, Klarna, and other secure payment gateways listed at checkout.

Vaulted Collectables reserves the right to cancel orders where pricing errors have occurred.

5. Delivery

Please refer to our Delivery Policy for details on shipping methods, estimated times, and costs.

International customers are responsible for any customs fees, import duties, or taxes applied by local authorities.

Vaulted Collectables is not liable for courier delays, customs clearance issues, or undeliverable shipments.

6. Returns & Refunds

You have the right to return most new, unopened items within 14 days of delivery.

Some items, such as sealed TCG products, graded cards, or custom orders, may be exempt.

Please refer to our Returns Policy for full information.

Refunds are processed within 5–10 working days after approval.

7. Limitation of Liability

Vaulted Collectables will not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

We do not guarantee that our website will be uninterrupted or error-free.

8. Intellectual Property

All content on this website — including images, product descriptions, logos, and branding — is the property of Vaulted Collectables or its content providers.

Unauthorized reproduction or distribution is prohibited.

9. Privacy & Data Protection

We collect and process personal information in line with our Privacy Policy.

We will never sell or misuse your data.

10. Governing Law

These Terms shall be governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England.

11. Updates to Terms

Vaulted Collectables may revise these terms at any time without notice. Continued use of the site after changes are published constitutes acceptance of the updated Terms.

Questions?

Contact us at:

📧 info@vaultedcollectables.com

📞 Phone: +44 (0) 7849 155963