Shipping policy

Shipping Policy

Last Updated: June 2026

At Vaulted Collectables, we understand how important your collectibles are. Whether you're purchasing trading cards, graded slabs, Funko Pops, sealed products, or other collectibles, we take every precaution to ensure your order arrives safely and securely.

Order Processing

  • Orders are processed Monday to Friday, excluding UK Bank Holidays.

  • Most orders are dispatched within 1–2 business days of payment being received.

  • Orders placed after 2:00 PM may be processed on the next business day.

  • During busy periods, product launches, promotions, or holiday seasons, processing times may be extended.

Shipping Methods

We use trusted delivery partners, including:

  • Royal Mail

  • DPD

  • Evri

  • UPS

The carrier used will depend on the size, weight, value, and destination of your order.

Delivery Timeframes

Estimated delivery times after dispatch are:

Service Estimated Delivery
Standard UK Delivery 2–5 Business Days
Tracked UK Delivery 1–3 Business Days
Express UK Delivery 1–2 Business Days

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Vaulted Collectables is not responsible for delays caused by courier networks, customs processing, weather conditions, industrial action, public holidays, or circumstances beyond our reasonable control.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Package dimensions and weight

  • Selected shipping service

Any free shipping promotions will be clearly advertised on our website.

Packaging Standards

Protecting your collectibles is our priority.

All orders are packaged securely using appropriate protective materials, including where necessary:

  • Bubble wrap

  • Protective sleeves

  • Toploaders

  • Team bags

  • Cardboard reinforcement

  • Void fill packaging

  • Double-boxing for high-value items

Please note that display stands, acrylic cases, and props shown in product photographs are not included unless specifically stated in the product description.

High-Value Orders

For additional security, orders above £100 may be shipped using a tracked and signed-for delivery service.

We reserve the right to upgrade shipping services where necessary to ensure the safe delivery of valuable items.

Tracking Information

Where a tracked service is selected, tracking details will be sent to the email address provided at checkout once your order has been dispatched.

Customers are responsible for monitoring tracking information and ensuring delivery arrangements can be met where required.

Combined Orders

Where multiple items are purchased within the same order, we may combine items into a single shipment where appropriate.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete.

If an incorrect address is supplied:

  • We cannot guarantee recovery of the parcel.

  • Additional shipping charges may apply for re-delivery.

  • Refunds will not be issued for orders lost due to inaccurate customer-provided shipping details.

Lost, Delayed, or Damaged Parcels

If your order arrives damaged, please:

  1. Take clear photographs of the packaging and damaged items.

  2. Contact us within 48 hours of delivery.

  3. Retain all packaging materials until the matter has been resolved.

For lost parcels:

  • UK shipments will generally not be considered lost until 10 working days after the expected delivery date.

  • International shipments will generally not be considered lost until 20 working days after the expected delivery date.

We will work with the courier to investigate and resolve any shipping issues as quickly as possible.

International Shipping

International shipping may be available to selected destinations.

Customers are responsible for any:

  • Customs duties

  • Import taxes

  • VAT charges

  • Handling or clearance fees

These charges are determined by local authorities and are not included in the purchase price or shipping costs unless explicitly stated.

Pre-Orders

For pre-order products:

  • Release and dispatch dates are estimates only.

  • Delays may occur due to manufacturers, distributors, or supply chain issues.

  • Orders containing pre-order items may be held until all items are available for shipment unless otherwise stated.

  • Customers will be notified of any significant delays where possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Vaulted Collectables
Email: info@vaultedcollectables.com

We aim to respond to all enquiries within 1–2 business days.

By placing an order with Vaulted Collectables, you acknowledge and agree to the terms outlined in this Shipping Policy.